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Shark Sightings
This section is designed to keep everyone informed on new and exciting things happening at Makotek. Plan to return here frequently to stay in the loop.
This section is designed to keep everyone informed on new and exciting things
happening at Makotek. Plan to return here frequently to stay in the loop.
Erie PA Celebrates 1 Year Anniversary!
Congratulations to Adam Lowe in Erie, PA for his one-year anniversary with Makotek! “Adam is very versatile in all aspects of the job and is my ‘go-to’ guy when an area gets backed up” says Joe Vidas, General Manager of the Erie system. “Quality is his number 1 objective and Adam exhibits professionalism and courtesy.” For the month of June, Adam was ranked 14 in the company. Joe says he is moving like a freight train towards number 1!
Another Year and Another Success for Time Warner Columbus OH Food Drive
Makotek Columbus once again participated in Time Warner Cable’s annual food drive. James Patterson, Regional Manager, reports that the 188 cases donated this year exceeded last year’s drive. Great job Columbus!
Brian Burt from Time Warner Columbus OH is a Great Example of Customer Service Above and Beyond his Basic Duty!
Congratulations to Brian Burt of Columbus Perimeter system 008! A customer called in to Time Warner praise Brian for working with him to collect his payment. Brian had to work with the customer over several days to get all the money together. One of the members of Time Warner’s Customer Advocate Team was so impressed that she forwarded the compliment to James Patterson, Regional Manager in Columbus. Her words to James were “WOW !! Please see compliment for T-4032” referring to Brian’s tech number.
"Brian always has a great attitude while working in the field. He always volunteers to help out with other technicians. A GREAT TEAM PLAYER!!!" says John Kroetz his manager.
Both James and John agree, “The technicians’ willingness to go the extra mile to work with the customer plays a big role in our office’s success!”
Anniversary Kudos!
Memphis – Congratulations to Brandon Kennon,
James “Colby” Kennon, and Jason Oliver on their 1 year anniversary
with Makotek!
“I am very grateful for the opportunities and trust that Makotek has
given me to learn and grow to better my career and future. I would
like to say thanks and I can’t wait to see what the future brings”,
says Brandon. Colby expresses, “I really appreciate Makotek
providing for me and my family, it has been a great job and very
successful. I hope to help the company as much as I can in the
future.” Jason comments, “After one year of service, I have
never experienced such a consistency of leadership and teamwork
anywhere as I have here. It really makes for a family environment
that is easy to work within.” General Manager Billy Nelson
says “These guys are a great asset to both this system and Makotek
as a whole. I am proud to have them as part of the team and
hope for many years of continued success with them.” Pictured
left to right are Jason, Brandon, and Colby.
Anniversary Kudos in Binghamton, NY! Congratulations to Regional Manager John Delaney and General Manager Wayne Wilcox on their 5 year anniversary with Makotek and to Russ Meade on his 1 year anniversary!
Top Tech for June is Wendell Siggers from Memphis TN!
Congratulations to Wendell Siggers in Memphis, TN, June’s Top Tech Overall!
Billy Nelson
has this to say about Wendell… “Wendell is a true professional. He
always puts the team first and his work ethic is only rivaled by his
talent in the field. If you have a difficult problem to overcome,
Wendell is a great person to ask for advice. He is a true asset to
Makotek!”
Matthew Salloum from Syracuse,
NY is the Most Improved Tech
in June!
“Matt has been
with us a year and a half. Our Syracuse office has had a lot of
changes in the past year but Matt really tries to do his best at his
job” says John Delaney, Regional Manager. “He is driven to get
the save and equipment. I wish I could find more techs in CNY like
Matt.” Great job Matt!
James Butler from Charleston,
SC earns the Top Voluntary Tech for the third time in June!
James Butler
from Charleston, SC earns the Top Voluntary Tech for the third time!
Noah Gilliam, GM Charleston says
the James is an excellent tech. “He always goes above and
beyond what is required of him. I am very happy to have him as
part of my team. He is a great example for the other techs and
gives them something to push for. I couldn’t be happier with
his performance!”
Congrats and keep up the great work!
The rankings include all techs and installers with a ranking based on a combination of points, save rate, QC, and equipment recovery. Awards go to the Top Non Pay Tech, Top Voluntary/Installer Tech, and Most Improved Overall.
Congratulations to all the winners! Please review the list and let your managers know any feedback to improve future rankings.
The standard has been set and everyone can look forward to new challengers next month. For being the winners, they will receive Polo shirt, a Laptop Backpack, a Award Certificate, and a $100 AmX gift certificate. Congratulations to this months winners!
And "The Cup" goes to Knoxville again in June, Back to Back Champs!
“The success of our office over the last couple months has been fueled by the idea of stepping it up every day” says Erik Lindsey, General Manager. “ I drive the concept of ownership in to the heads of my entire team and watch as, one by one, each employee has begun to apply that concept to their work. I routinely ask them how they would look at their daily work if they were the one who started this company.”
Erik has certainly grasped the concept of team building. He states, “My techs have taken on more responsibility and have created an atmosphere of education within our office. Techs share and teach their best practices with all employees during meetings and on individual levels. We rise together and we fall together. Each tech has plenty of room to be unique but understands that their decisions impact everyone else in the company. Keep your eye on Knoxville because you will see big things from us in the future. “ Way to go Knoxville!
The Cup is awarded to the operation that improves production the most month over month. "The Cup" will be passed each month to the winning system. In addition to "The Cup", the system is recognized on a plaque hanging in the home office.
2 Atlanta Employees Earn a Free Laptop this Month!
Over the past year Makotek has awarded over 100 laptops to its employees. John Slaton and Michael Duckworth are pictured here. General Manager Dan Stephens says that keeping the techs apprised of their progress has helped to keep morale high and recommends that every manager utilize the program. He says the benefits far outweigh the costs! Congrats to everyone!!!!!!!
Employees earn the free laptop by meeting save rates and production goals for their system over 8 weeks. The laptops are great tools that help our employees be more efficient, says Jim DeCastro VP. This program requires a consistent performance over two months and rewards the employees with a tool that will make their work easier. The laptop is used from routing to check-in and is a real advantage to the employees.
A New Addition to the Makotek Family...Baby Eshan's Day Out!
New Charlotte NC Location
Here is a shot of our new location in Charlotte NC! The operation is functioning with over 15 technicians. Two technicians, Dustin Rees and Kyle Corbet transferred in from Orlando FL. Charles McLeod is the new manager ready to take on the operation form the startup group. Many people helped with this start up making it a functional office very quickly. "Thanks to everyone who chipped in, says Jim DeCastro VP, your efforts here are greatly appreciated." The save rate bar has been set, now lets see if Charles and his team can raise it! Go Charlotte!
Peter Crawford From Orlando FL is a Great Example of Customer Service Above and Beyond His Basic duty!
Brighthouse recently sent VP Rick Beltz a compliment received from a customer. They asked the message be passed along to the employee, his supervisor, and the whole team.
Crawford was working a account that informed him they were disconnecting their service because of a negative experience at Brighthouse. Crawford listened to the customer and began to discuss Brighthouse service. He advised the customer about sales and promotion available to her if she would consider staying with Brighthouse. He then spent time with the customer to help them understand how to use the services offered to them. This took time and ran late but Crawford was just focused on the job at hand. The result of the experience for the customer is they called Brighthouse and complimented Crawford on his thoroughness and professionalism. "The technician impressed us and gave a great name for Brighthouse, the customer said, and I have cancelled my pending installation to DirecTV."
Crawford understood why we were there, and executed his assignment flawlessly, rather than hastily. The result is a compliment from the customer and the client. Congrats Peter Crawford, your an example for everyone in the field!
Benefits Update...
Medical, Dental, and Vision plans are available at Makotek. Makotek also offers 401k and Flexible Spending Accounts. Ask your manager for details.
